Refund policy

Return Paw-licy

Because even bougie pups change their minds.

30-Day Tail Wag Guarantee

If it’s not a tail-wagger, no problem! You’ve got 30 days from delivery to return or exchange.

Items must be:
• Unused
• Unwashed
• In original packaging
• With tags still attached

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Non-Returnable Goodies

We cannot accept returns on:
• Treats and grooming products (for safety!)
• Personalized or custom items
• Gift cards
• Final sale treasures

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Refunds
• Refunds go back to your original payment method within 7 business days of receiving your return.
• Shipping costs? Not refundable unless the error was on our end.

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Need a Different Size or Style?

We’re happy to exchange it! Just reach out and we’ll help you fetch the perfect fit.

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Something Arrived Ruff?

Oh no! If your order arrives damaged or defective, email us within 5 days of delivery.
Send a photo to support@lunadoodleboutique.com and we’ll make it right.

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How to Start a Return
1. Email us at support@lunadoodleboutique.com with your order number and return request.
2. If eligible, we’ll send you a prepaid return label.
3. Pack it up and drop it off—easy peasy.

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We’re here to keep tails wagging and humans smiling!